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I’m tired of crappy customer service

By KyleWith on May 18, 2012 in Journal

I worked customer service for many years and I was good at it. Sure I did the job because I wanted money but people need to learn that customer service is about providing the “customer” with a “service” and efficiently, which is what I did. My goal was and will always be to make sure the customer gets what they asked for and are satisfied with it.

Apparently this mentality is rare among people and it makes me sick. I have always toyed with actually posting about my bad experiences because I don’t want to seem like a negative person but today I have two examples of bad customer service to share with you.

The first event happened to a friend of mine who was trying to make a reservation at a restaurant. She wanted to make a reservation for so many people, which was fine, but when making the reservation the manager of the establishment informed her that if anyone did not show up she would be charged for that missing seat. And maybe this is the policy of the restaurant but the manner in which he dealt with the situation upon the second response was not, in my mind, a very thought out move. Either you can read the full story here.

The second event of lack of customer service comes from my local Quizno’s and if you know where I live then you know the one I’m talking about. There was a time when you could go into that Quizno’s and walk out with a good sandwich but not anymore and I like Quizno’s sandwiches.

After having to poke my head into the back storage room to get someones attention I was finally helped and I got the same sandwich I have got there for 7 years. A Prime Rib and Peppercorn. After getting my sandwich without as much as a thank-you from the staff I thought my sandwich felt lite. Sure enough when I opened it up there was barely any meat on the thing. Having gotten these for years I know there should have been more. The sad thing is this has been the case since a new owner took over. I don’t know if the staff just don’t know any better or if this is a cost saving way to make more money. Regardless I’m not happy.

You know I can look past most crappy customer service and I understand the strain on employers to keep good people but somewhere along the way people need to buck up and do better.

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My Summer Bike Series

By KyleWith on May 14, 2012 in Journal

Well summer was coming and now it seems like we got stuck in a rut of this cool chilly weather. Anyways once that warm weather does come I got a busy summer ahead of me. In between my work at Kellett, help at PropertyGuys.com and a potential YkOnline.ca Fishing Show I have a bike series I am going to be producing on YkOnline.ca.

Thanks to Ernie’s Sports Centre in Grande Prairie for hooking me up with a wicked Specialized Camber Pro 29er for the series.

I explain all about the series on YkOnline.ca here but the bottom line is I want to spend all my time on a bike traveling around.

This was one of two videos, check out the other one here.

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I have bike butt!

By KyleWith on May 6, 2012 in Journal

If Bike Butt isn’t a thing already, I’m making it something. As you’ll see from the videos I put up on YkOnline.ca in the next day, I got to try out my new bike over the weekend. It was my first quick ride of the year and just like every other year my backside has to get use to the seat.

I don’t know what it is about me or the bike seats but (haha pun!) we never get along and afterwards I’m always walking a little funny. Yes, we can make jokes about this but seriously where is my doughnut cushion!

Hopefully this condition is only temperately.

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A Written Off Weekend

By KyleWith on April 29, 2012 in Journal

Being positive and moving forward are the two things I stride for on a daily bases but occasionally I have to stop everything I’m doing for fun, work or personal projects to recuperate.

While the events of this weekend have not dramatically changed the way I live my life they have left an impression, just like many times before, that will not be soon forgotten.

I was once again reminded that life is not easy and will always be a challenge. I was also reminded once again of the strength of the person closest to me, my mother. Without a doubt I know that not many would be able to handle what she has gone through throughout her life. I praise her for her strength and thank her for it, as that same strength also lies deep within me.

Keep moving forward.

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Wanted: Digital Account Manager at KELLETT

By KyleWith on April 23, 2012 in Journal

A lot of things have gone on in the last 3 months since I started at KELLETT Communications here in Yellowknife. Lots of new challenges have come in the door, the biggest one being the NWT Tourism account, which I’m very excited about.

With this new account within the company we need more talent. Or more so, I need a new awesome co-worker to come work with us on the many projects we have going on.

We are looking for a Digital Account Manager to join our web team here in Yellowknife. Basically it is the same thing as I’m doing. This person would be managing the build of websites from the initial client contact or RFP writing to the design, development and delivery. Additionally they would be managing Social Media Campaigns and helping with digital and web strategies.

Working with the KELLETT team is a lot of fun and one that I’m proud to be apart of. The team is made of our fearless leaders and then a mix of designers, developers, managers and copywriters. Needless to say, when you need to brainstorm something the KELLETT team has enough experience and knowledge to find a solution for everything. I have come to learn that nothing is out of the realm of possible at KELLETT, I’ve already gotten to do many things I never thought I’d get to do.

Then there is Yellowknife, where the job is located. Yes it is in Northern Canada but that doesn’t mean it doesn’t have everything you could ever want and more, because it does. All the big name stores you need with great local shops with awesome customer service. Oh yeah and our backyard it huge. Endless lakes and wilderness. Boating, fishing, hiking, biking, camping, snowmobiling, snowshoeing, skiing and kite surfing are just some of the endless activities you can do within seconds of downtown Yellowknife. Trust me, this place is great and I’m proving it on YkOnline.ca.

If this job – full description here – sounds awesome – because it is – and it sounds like something you could do, contact Bill Kellett, our president. He’s a cool guy, he’s on Twitter so tweet him or email him.

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My first big proposal: NTT

By KyleWith on March 21, 2012 in Journal

I have been at KELLETT now for just over a month and half and I’ll be honest, I didn’t know what to expect when I started. I didn’t really know what I was going to be doing orwho I would be working with, I just knew it was a good decision and that it was.

Yellowknife is a small town with a competitive marketing industry which is why the past couple weeks have been somewhat awkward for me. I’m so use to publicly shouting out what I am doing on a regular basis, but with this I couldn’t. To make matters more awkward I have a good relationship with many of the people that work with these other companies and I certainly hope work aside we can continue that.

What I am referring to is of course the Northwest Territories Tourism Account, which KELLETT has submitted a proposal for.

I’ll tell you right off the bat that tourism, especially in the NWT, is something that I have a deep passion for. It is something that I have thought about for many years stemming back to before YkOnline.ca, to the days when I worked for a tourism operator. This place is my home and I want to share it with others.

As the proposal was coming together I was ecstatic to be apart of it. There were so many aspects that were getting me pumped about the future. The first was all the really creative ideas we talking about as we were building the proposal and of course the second was the team. I have come to learn that the team I’m working with is one of the best and no matter the project they will be a blast to work with. The late nights with them at The Black Knight are fun too.

I know no matter the outcome I will work my best to do great things and to think different.

To kind of show some fun in what we were doing I came up with the idea of the following video, shot and edited it together. It is staring friend, James Rubec, as the hyper active northern delivery boy.